If you, or someone you know, is experiencing a mental health crisis it can be hard to know what to do. We provide information to help you find what you need.

If you need help now, see the contact details below for a range of services and organisations, both in Lancashire and nationally, that provide urgent care, advice and/or listening services.

Lancashire Mind receive around 500 calls each month and, whilst there are a broad range of enquiries, some questions about mental health come up quite often. If you’re thinking of calling us, it might be helpful to read through the common questions page on the Mind website first.

If you do want to call us, we answer the office phone Monday to Friday between 10am and 4pm (you can leave a message outside of these hours). The person you speak to will take details of your enquiry to pass onto one of our volunteers, who will contact you within a few days to give you information, tell you about relevant Lancashire Mind services or signpost you to more appropriate services and organisations.

Services in Lancashire

Urgent care and advice

  • NHS 111: Lancashire Care NHS Foundation Trust provides a Mental Health Access Line to support people’s mental health needs 24 hours a day, 7 days a week. If you, or someone you care for, is feeling unwell, you can access the line, by calling the NHS non-emergency services on 111.
  • Your GP: if you need urgent medical attention, ask your GP surgery for an emergency appointment.
  • 999: call 999 when someone is very unwell and can not keep themselves safe, is being threatened or if a crime has been committed.
  • Accident and Emergency: if you, or someone you care for, is very unwell; injured or at risk of harm your nearest Accident and Emergency department can provide urgent care.
  • Social Services: If you feel your needs are urgent call Lancashire County Council Social Services on 0300 123 6720.

Non-urgent advice and support

  • Mental Health Helpline (Lancashire): 0800 915 4640, open Monday to Friday 7pm – 11pm, Saturday and Sunday 12 midday to 12 midnight for people concerned about their own health or that of a friend or relative.
  • MindsMatter: the Lancashire Care NHS service, MindsMatter, offers access to talking therapies in Lancashire for adults aged 16 upwards. You can self-refer to the service.
  • Single Point of Access: Single Point of Access provides assessment, triage and sign posting for new referrals into Adult Mental Health Services (aged 16+).
  • Lancashire Wellbeing Service: A free service offering practical, short-term support towards a better quality of life.
  • Advocacy in Lancashire: Call 033 000 222 00 for access to finding advocacy support with issues relating to health and social care.
  • Advocacy Focus:  Advocacy Focus offer a free, local support service, available across Lancashire and Blackpool.
  • ICANN: Independent Community Advocacy Network North help provide a voice for anyone who is disadvantaged in some way, or for some reason.
  • Carers Lancashire: Carers Lancashire is a service that specialises in supporting carers and assessing their needs, call 0345 688 7133.
  • NHS Information Leaflets:  the Lancashire Care NHS Foundation website hosts a library of patient information leaflets.

National organisations and helplines

  • Samaritans: call 116 123 to access the listening service, available 24 hours a day, 365 days a year, free from any phone.
  • Rethink Advice and Information Service: 0300 5000 927 – offers practical help on issues such as the Mental Health Act, community care, welfare benefits, debt, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and treatment. The line is open from 9:30am – 4pm Monday to Friday.
  • Mind Infoline: 0300 123 3393 or text 86463 – provides information on a range of topics including types of mental health conditions, where to get help, medication and alternative treatments, advocacy, etc. The team will look for details of help and support in your own area. Lines are open 9am to 6pm, Monday to Friday (except for bank holidays).
  • Mind A to Z of mental health: Mind offer a wide range of mental health resources on their website.
  • Mind Legal Line: 0300 466 6463, open Monday to Friday 11am – 2pm (except Bank Holidays).
  • Elefriends: Elefriends is a supportive online peer community run by Mind, a safe place to listen, share and be heard.
  • Big White Wall: Big White Wall is an anonymous digital service that supports people experiencing common mental health problems.
  • SANE: provides care and emotional support to people with mental health conditions, their families and carers in a number of ways, including a daily helpline service (SANEline – 0300 304 7000), a free text based support service (TextCare) and an online supportive forum community where anyone can share their experiences of mental health.
  • PAPYRUS HOPELineUK: specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person. Call 0800 068 41 41 or text 07786 209697. Lines are open Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
  • Citizens Advice Bureau: Free confidential impartial advice, call 08444 111 444 to find you local bureau.
  • Patient: Patient.info offers information about public and private health care.