freephone 0800 915 4640

If you, or someone you know, is experiencing a mental health crisis we can help you to find the tools you need to get back on track.

If you need help now, we’ve put together some details for external services, that you can contact, on this page. Your local GP practice is likely to be the first port of call and will be able to offer you advice and guidance. We connect with organisations across the statutory, voluntary and health sectors to provide links to mental health services in Lancashire.

If you call the Lancashire Mind office, your enquiry will be passed onto our team of office volunteers. We answer calls between 10am and 4pm Monday to Friday; you can leave a message outside of these hours. A member of the team will get back to you within a few days to give you information about relevant Lancashire Mind services or to provide links to more appropriate services and organisations.

In an emergency

  • 999: call 999 when someone has a life threatening injury or illness, is at risk of getting injured, is being threatened or if a crime is being committed.
  • Accident and Emergency: visit your nearest Accident and Emergency department if you are experiencing severe health problems.
  • NHS 111: 111 is the free number to call when you have an urgent healthcare need.

Advice and support

  • MindsMatter: the Lancashire Care NHS service, MindsMatter, offers access to talking therapies in Lancashire for adults aged 16 upwards.
  • Mental Health Helpline (Lancashire): 0800 915 4640, open Monday to Friday 7pm – 11pm, Saturday and Sunday 12 midday to 12 midnight.
  • Single Point of Access: Single Point of Access provides assessment, triage and sign posting for new referrals into Adult Mental Health Services (aged 16+).
  • Social Services: If you feel your needs are urgent call Lancashire County Council Social Services on 0300 123 6720.
  • Carers Lancashire: Carers Lancashire is a service that specialises in supporting carers and assessing their needs, call 0345 688 7133.
  • Lancashire Wellbeing Service: A free service offering practical, short-term support towards a better quality of life.

Useful links

  • Samaritans: 116 123, listening service available 24 hours a day, 365 days a year, free from any phone.
  • Elefriends: Elefriends is a supportive online peer community run by Mind, a safe place to listen, share and be heard.
  • Big White Wall: Big White Wall is an anonymous digital service that supports people experiencing common mental health problems.
  • Mind Legal Line: 0300 466 6463, open Monday to Friday 11am – 2pm (except Bank Holidays).
  • Citizens Advice Bureau: Free confidential impartial advice, call 08444 111 444 to find you local bureau.
  • Advocacy in Lancashire: Call 033 000 222 00 for access to finding advocacy support with issues relating to health and social care.
  • Advocacy Focus:  Advocacy Focus offer a free, local support service, available across Lancashire and Blackpool.
  • ICANN: Independent Community Advocacy Network North help provide a voice for anyone who is disadvantaged in some way, or for some reason.
  • Mind A to Z of mental health: Mind offer a wide range of mental health resources on their website.
  • NHS Information Leaflets:  the Lancashire Care NHS Foundation website hosts a library of patient information leaflets.
  • Patient: Patient.info offers information about public and private health care.