Lancashire Mind Privacy Policy

1. How we collect personal information about you?
When you interact with Lancashire Mind we might collect personal information from you. There are several occasions when this could happen, for example: if you enquire about our activities, make a donation to us, register for an event, apply for a job or volunteer opportunity, or otherwise provide us with personal information. This could happen when you phone us, go onto our website, email us or in person.

2. What information do we collect?
Personal information might include your name, age, email address, telephone number, postal address and credit/debit card details, as well as the information you provide in any correspondence between us.

We also gather general information about the use of our website, such as which pages users visit most often. We may also track which pages users visit when they click a link in a Lancashire Mind mailing. We use this information to better understand how people use our website and to make improvement to the website. This information is, wherever possible, anonymous and does not identify individual visitors to our website.

Cookies
‘Cookie’ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.
They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?
We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve our site.

3. Who sees your personal information?
The personal information we collect about you will be used by our staff and volunteers to support you. We never sell or share your personal information or web browsing activity with external parties, except to legal and regulatory bodies if required to by law.

4. How do we use personal information?
We may use your personal information to:

  • Provide you with information that you’ve asked for
  • Provide or administer activities relating to our services
  • Provide you with information about our plans, for example, letting you know about a new service, a fundraising campaign, job and volunteering opportunities, etc. If you no longer want to receive this type of information you can unsubscribe at any time
  • Analyse the information we collect to better understand our supporters
  • To disclose information if we are required to do so by law

We will never sell on personal information and do not share it with any third parties, without your permission, except when required to do so by law.

Sensitive information
If you contact Lancashire Mind by telephone, email or via the website, you may choose to provide details of a sensitive nature. We will treat this information with extra care and always in accordance with the Privacy Policy.

We only use this information for the purpose of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your permission, except in exceptional circumstances, for example, anyone reporting serious self-injury or posing a threat to others.

5. How do we store your information?

Your personal information and details of enquiries are stored on a secure database. We keep personal information for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data when the retention period has expired or when the need to continue holding such data is no longer necessary.

At present, Lancashire Mind does not transfer nor store your personal information outside the EEA. If we chose to do so in the future, we will update this Policy and we will comply fully with our legal obligations as a data controller and take all steps necessary to ensure that your personal information is treated securely and in accordance with legislation.

6. How to update or access your personal information

You may ask us at any time to correct or remove information that you think is inaccurate.
You have the right to know what personal information Lancashire Mind holds about you.
You can request a copy of your personal information that we hold by contacting us in writing to Data Controller, Lancashire Mind, 80-82 Devonshire Road, Chorley, PR7 2DR.