An EAP that works for your team

Is your Employee Assistance Programme meeting the mental health needs of your workforce?

As poor mental health continues to impact our workforce and economy, having an effective Employee Assistance Programme (EAP) in place has never been more important for business leaders.

As pressure to support colleagues rises, we are seeing an increase in businesses relying on senior managers and line managers – who are taking on more and more when it comes to supporting staff mental health, which in turn is affecting their own wellbeing. This is coupled with an increase in presenteeism- when an employee is constantly present at work despite being unwell- and time taken off for poor mental health.

Reports published in 2024 found that:

• 25% of UK workers report feeling unable to cope with workplace stress, showing the need for more support (personneltoday.com)
• 45% of UK workers feel uncomfortable discussing mental health concerns with their manager, fearing negative repercussions (championhealth.co.uk).

Mental health support offers are everywhere and there are so many organisations offering to work with your business to improve wellbeing, culture and productivity. It can be hard to know where to start.

If you are looking to bring in an EAP offer or change providers consider:

• If you have a generic provider offering “support”, does that go deep enough to meet the complexity of mental health at work?
• A national provider might not grasp the cultural, economic and social pressures your workforce faces. And if they don’t understand your people, how can they support them?
• Many EAP’s offer “unlimited” support that’s vague, complex, or leaves staff unsure of what they can access and so people don’t use the service.
• Have you or your team ever felt like you’ve been pushed through a call centre, or that your provider is ticking boxes rather than listening? That leaves employees feeling like just another number – and employers frustrated that they’re paying for support that doesn’t truly support.

At Lancashire Mind we want to alleviate the challenges we see faced by our local business community and nationally, using our local expertise, lived experience and a trusted name in mental health we want to provide confidential, accessible, and preventative EAP support across Lancashire.

Reports in 2024 found that:

• 52% of employees feel more engaged and productive when their organisation offers mental health resources, such as access to counselling or wellness programmes.  (mhfaengland.org)
• Companies that foster a culture of open communication and mental health awareness see a 20% increase in employee retention rates. (mhfaengland.org)

Investment and impact

A great example of investment in the right service and the impact this can have is Warren. In his role as a residential manager for a children’s home in the public sector, Warren is no stranger to long days, emotional demands, and the weight of responsibility. When one of the homes in his network faced a crisis, Warren stepped in to support – but found himself absorbing not just the challenges, but the emotional toll too.  Warren accessed Lancashire Mind support through his employer.

Warren said: “Having the service available makes you feel that you’re valued because there are lots and lots of services out there and lots of employers that they don’t have the same thought towards their staff. You’re there as a number, whereas my employer doesn’t just see you as a number; they see you as a person. They value your wellbeing and obviously from their perspective as well in terms of wellbeing, if you’re mentally and physically well, you’re not going to go off sick. So, therefore it’s a cost-effective service.”

Hear Warren’s Story

EAP’s at Lancashire Mind

• Every EAP call is answered by a professional with trauma-informed expertise and safeguarding training. A real human being, ready to listen, guide and connect your team member to the right support straight away.
• We’re clear and transparent about what your EAP includes: counselling, coaching, therapy and practical self-help. Designed with decades of frontline experience and tailored to your workforce. No gimmicks, no guesswork, no hidden limits. Because support only works if people feel confident using it.
• We know Lancashire because we are Lancashire, and that means better, more relevant support for your teams.
• Costs from £7 per person per year.

Our EAP provides your businesses with:

• Your own dedicated webpage
• A support phone line
• 1-2-1 mental health support including therapy and coaching
• Manager training to support their own and their team’s wellbeing
• Wellbeing in the Workplace tool kit
• Mental health e-learning courses
• Self-help resources

We are: Local, Personal, Affordable, Effective. By choosing Lancashire Mind, you’re not just investing in employee wellbeing, you’re investing in a stronger, healthier Lancashire. To access the right support for your teams today visit or email:

At Lancashire Mind we support over 7,000 thousand people every year across Lancashire. We work directly with people with lived experience and partner organisations to shape services that reflect today’s real-world mental health challenges. We have worked in partnership with over 1000 Lancashire businesses and organisations delivering mental health training and support.

Discover our EAP