If you, or someone you care for, is experiencing a mental health crisis, it can be difficult to know what to do. A mental health crisis can mean that you no longer feel able to cope and might not feel in control of your situation. You might be feeling distressed or anxious. You might feel unable to cope with day-to-day life. You might be thinking about suicide or self harm.

If you, or the person you are with, is at immediate risk of taking their own life go to your nearest A&E or call 999.


If your situation is urgent but not an emergency, or if you don't want to go to A&E, here are some available options.


Call a healthcare professional

If you've already got a crisis line number from a health professional, call it.


Consult your care plan

If you're under the care of a mental health team and have a care plan it will tell you who to contact.


Call the Samaritans

If you want to talk to someone, about anything that is upsetting you, call Samaritans on freephone 116 123. They're always open and are there to listen.


Contact your GP

You can contact your GP surgery and ask for an emergency appointment. You should get one as soon as possible but you might need to wait for a doctor to call you back first.


Mental Health Access Line

In Lancashire there is a Mental Health Access Line to support people’s mental health needs 24 hours a day, 7 days a week. You can access the line, by calling the NHS non-emergency services on 111.


Listening service

There is an out of hours listening service in Lancashire for anyone concerned about their own, or someone else's, mental health. Call the Freephone Wellbeing and Mental Health Helpline on 0800 915 4640. It's open Monday to Friday 7pm to 11pm, Saturday and Sunday 12 midday to 12 midnight.


Send a text

If you prefer to communicate via text, a texting service runs alongside the Helpline in Lancashire. Text Hello to 07860 022846.


Contact CALM

CALM is the leading movement against male suicide, you can call them from 5pm to midnight, 365 days a year on 0800 58 58 58.


Contact Papyrus

Papyrus is the UK charity for prevention of young suicide. You can contact their HOPELINEUK on 0800 068 4141. They are open 9am to 10pm weekdays and 2pm to 10pm weekends and bank holidays.


Text SHOUT to Crisis

You can text SHOUT to 85258 from anywhere in the UK, at any time of day to connect with a trained Crisis Volunteer.


Crisis in Lancashire

For more information about crisis services in Lancashire visit Lancashire and South Cumbria NHS Trust's website - https://www.lscft.nhs.uk/crisis.


Mind's guide to Crisis services

For more general information about mental health crisis services go to Mind's guide to crisis services. This includes guidance on how you can plan for a crisis.


Lancashire Mind is a company limited by guarantee (company number 3888655) and a registered charity in England and Wales (registered number 1081427) at 80-82 Devonshire Road, Chorley, Lancs, PR7 2DR. Lancashire Mind are registered with the Fundraising Regulator. For all enquiries, call us on 01257 231660.
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